Frequently Asked Questions (FAQ)
For Customers:
How can I book a service?
To book a service during our pre-launch phase, follow these steps:
- Visit our Join Tap and Fix page and fill out the registration form.
- Once your request is reviewed and approved, you’ll receive an invitation email with a link to download the app.
- After downloading the app, you can explore services and book trusted professionals.
Note: During this phase, our platform is invite-only to ensure the best experience for our early users.
Are the service providers verified?
Yes, all professionals on our platform are thoroughly vetted, insured, and certified to ensure quality and safety
How do I pay for the service?
Payments are processed securely through the app after the service is completed. Your payment details are protected with the highest security standards.
What happens if I’m not satisfied with the service?
We offer a satisfaction guarantee. Contact our support team through the app, and we’ll address your concerns promptly.
Is there a warranty for the services provided?
Yes, all services come with a warranty period. Refer to the app’s terms and conditions for specific details.
How do I contact customer support?
Simply use our website and go to Connect With Us page.
For Service Providers:
How can I start offering services on Tap and Fix?
To join our platform as a service provider during the pre-launch phase:
- Visit our Join Tap and Fix page and complete the sign-up form with your details and skills.
- Once your application is reviewed and approved, you’ll receive an invitation email with a link to download the app.
- After downloading the app, you can set up your profile, list your services, and start receiving job requests.
Note: Our platform is currently invite-only to ensure a high-quality experience for both providers and customers during the pre-launch phase.
What are the requirements to become a service provider?
Requirements include relevant experience, certifications (if applicable), and passing a background check. Details are outlined in the app during the signup process.
How do I receive job requests?
- Once you’re registered, you’ll receive real-time job notifications via the app. Accept jobs that fit your schedule and expertise.
How is payment processed?
Payments are securely processed through the app. For completed jobs, payments are accumulated and disbursed to your account on a bi-weekly basis. You can track your earnings directly within the app for transparency and convenience.
Can I manage my schedule?
Yes, you have full control of your availability through the app. Accept jobs when and how you prefer.
What support does Tap and Fix offer to service providers?
The app provides tools to manage your schedule, track earnings, and communicate with customers, along with access to customer support.
Is there a fee to join or a commission on services?
Joining is free, and a small commission is applied to each job completed. Specific details are available in the app’s terms for service providers.
How do I update my profile or services?
Use the app to update your profile, service offerings, and availability at any time.